IT Support Technician I

FARMTEK

The individual in this position reports to the Technical Services Manager, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

ESSENTIAL JOB DUTIES

  • Monitor, review and respond to Level I Technical Support

  • Update and maintain computer systems

  • Support policies and procedures related to network hardware and software

  • Computer imaging and decommissioning

  • Accurately track computer security cameras

  • Troubleshooting VoIP phone system

  • Printer maintenance and trouble shooting

  • Working with vendor software support

  • Network cabling installation and termination

  • New Hire IT Orientation and training

  • Escalate higher level IT tickets to appropriate personnel

  • Individual projects and research assigned by management

  • After hour support coverage


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional keyboarding and phone skills

  • Above average computer literacy

  • Demonstrate willingness, desire and ability to learn new skills

  • Strong written and verbal communication skills

  • Ability to interact will with different departments and a wide variety of personality types

  • Professional and competent approach to work environment

  • Well-developed organizational and multitasking skills

  • Ability to quickly adapt to change

  • Ability to manage time effectively and work independently


EDUCATION / EXPERIENCE
                                                

  • Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience

  • Familiarity with IT ticketing system or Help Desk

                       

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

COMPUTER SKILLS
Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.

OTHER SKILLS
Must be safety conscious and follow all safety guidelines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.

COMPANY DESCRIPTION

FarmTek offers commercial greenhouses and accessories, garden supplies, tension fabric buildings, portable garages, barn curtain, livestock and poultry housing, heating and cooling products, electrical and plumbing supplies, building materials, agricultural supplies, and more to help you manage your farm, nursery, business or home. Serving the agriculture industry since 1979.
COMPANY WEBSITE
COMPANY FACEBOOK

*Only those individuals that meet the qualifications of the position will be contacted.


APPLY FOR THIS JOB:

To apply, please download and fill out the corresponding forms.
APPLICATION PDF DISCLOSURE AGREEMENT PDF BACKGROUND CHECK / DRUG SCREENING PDF

Submit forms and a resume by mail, e-mail or fax to:
Attn: Human Resources FarmTek / Engineering Services & Products Co. 
1440 Field of Dreams Way, Dyersville, IA 52040

E-Mail - HRdeptIOWA@farmtek.com

Fax - 563-875-2317
Engineering Services & Products Company is an equal opportunity employer.