Business Account Executive, Inside ReOrder
As a Business Account Executive - Inside ReOrder you will be responsible to manage the account after the 1st three orders and be able to obtain and ensure that the client is optimizing the Spireon solution that was purchased as well as optimizing Spireon revenue with each account. You will provide assistance to customers on any inquiries by investigating and ensuring the customer is getting appropriate and timely responses from all support organizations. This position has a heavy emphasis on user training and solution implementation to maximize revenue.
You will maintain effective communications between New Business sales, marketing, operations and customer support to effectively handle all requests and documentation of all tasks performed. You are primarily responsible for growing business, as well as maintaining existing accounts. The Business Account Executive - Inside ReOrder is responsible for utilizing effective sales strategies to secure the sale of all Spireon products and services.
THIS IS US
We have a bold vision to connect 25 million vehicles by 2025
We love what we do. We do what is right. We are always reaching.
We adhere to our brand promise – to make the complex simple, the future predictable, and our customers successful.
With nearly 4 million connected vehicles today, Spireon is an exciting player in the growing Connected Car and Internet of Things (IoT) technology categories. We help people and businesses track and protect their most important assets with vehicle intelligence solutions that gather Big Data and provide the critical insights with easy-to-use dashboards and apps.
Adaptable/Resilient – You easily adapt to change, take on new responsibilities, embrace challenges and thrive in ambiguity
Customer’s Guide – You build client confidence, start with the customer in mind first, and ensure commitments are met
Go Higher- You are not happy with the status quo, you like to push the envelope and engage in stretch projects
Team Player- You are a collaborator, invite feedback from colleagues, and naturally do the right thing for the team
Works closely with the Sales Executives that sold the account to gain a full understanding of the client’s needs.
Organizes, prepares and conducts quarterly business reviews with key executive sponsors within the account to ensure the client’s needs are being met.
Coordinates with marketing to generate mass mailing pieces.
Participates in sales and the customer needs discovery and documentation process.
Performs high impact customer demonstrations and training based on the customer specific business drivers.
Manages the customer opportunities by coordinating with customer and production department the establish effective product shipment plan.
Tracks Monthly and Annual sales numbers.
Receives and properly documents customer special needs and feature requests to product development liaison as necessary.
Maintains proactive communications (both calls and emails) with customers on a regular basis offering the highest level of attention and support to ensure customer satisfaction.
Coordinates with customer to develop training and implementation plans to ensure maximum integration into customer’s business model.
Occasional travel may be required of this position.
4 years of specialized Customer Service related experience and/or training; or equivalent combination of education and experience
Excellent communication skills with proven ability to train both small and large groups
Strong understanding of customer and product dynamics and requirements.
Ability to read and interpret documents for general and analytical purposes with a high degree of accuracy.
Ability to write reports, business correspondence,
Exceptional experience in independently managing tasks and projects
With minimal supervision, demonstrate the ability to solve practical problems, interpret, resolving problems and issues using a variety of instructions or guides furnished in written, oral, or schedule form
Strong organizational, customer focus and planning skills
2018 IoT Platform of the Year Golden Bridge and Stevie Award for Customer Service Excellence
Work with the Best and Brightest Talent
Stable, High Growth and Profitable Company
Comprehensive Benefits (Medical, Dental, Vision, 401K Plan)
Flexible Schedule and Work Life Balance
Wellness Programs, Spireon University for Learning and Development
Happy Hours, Car Washes Onsite, Local Food Trucks, Fun Team Building Events
Employee Discounts on Spireon Products and Services
Spireon, Inc. is the leading provider of telematics solutions in the U.S., providing businesses and consumers with powerful insights to track, manage and protect their most valuable assets.
The award-winning Spireon NSpire platform delivers rich information from any connected vehicle or asset, supporting nearly 4 million active subscribers across the company’s growing suite of product offerings, and processing over 1 billion data events every quarter.
Spireon solutions service a wide range of customers, including new and used car dealers, lenders and financial institutions, rental car agencies, insurers, consumers, and fleet, trailer and asset management companies.
Within its automotive telematics solutions and fleet and asset intelligence offerings, Spireon provides key services to the connected vehicle industry including lot management, stolen vehicle recovery, insurance telematics, service alerts, driver and equipment management and more.
In addition to utilizing highly reliable aftermarket devices, Spireon can integrate with onboard telematics, such as GM’s OnStar, to extract data and simplify the deployment of value-added features and enhanced analytics.