Clinic Manager - Physical Therapy Solutions
Company: Physical Therapy Solutions
Company Description: Physical Therapy Solutions is a private practice outpatient physical therapy clinic with 4 locations in Iowa. Physical Therapy Solutions was first established in Dyersville in September 2003. We then expanded to Manchester in July 2011, followed by two clinics in Dubuque in May 2020 and November 2022. Our practice employees physical therapists, physical therapist assistants and knowledgeable patient care coordinators to best serve your movement needs. Our providers are certified in Astym, LSVT BIG, Dry Needling and Blood Flow Restriction Training (BFR). All our clinics are also designated Petal Project certified, Blue Zones Project Worksite certified, and Little Free Library site locations.
Company Website: http://www.ptsiowa.com
Address: 3080 N Cascade Rd., Dubuque, IA 52003, United States
Contact Email: lonnae@ptsiowa.com
Job Title: Clinic Manager
Job Description: Front Desk Receptionist – Physical Therapy Solutions Dubuque
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (flexible as needed)
Job Type: Full-time | Work Location: In-person
Physical Therapy Solutions is seeking a friendly, organized, and team-oriented Front Desk Receptionist to join our Dubuque clinic. As an essential part of our patient care team, you’ll help create a welcoming environment where patients feel supported from the moment they arrive. You’ll collaborate daily with therapists, office staff, and referring providers to ensure smooth operations and exceptional patient experiences.
Essential Duties: Answer and direct incoming phone calls; serve as a liaison between patients, the public, and clinic staff.
Schedule patient appointments efficiently and process physician orders.
Greet, instruct, and assist patients and visitors upon arrival.
Register patient demographics and insurance information accurately.
Obtain insurance authorizations when required.
Maintain and file medical records with attention to detail and confidentiality.
Assist the Office Manager with entering charges, posting payments, and managing patient accounts.
Copy medical records for attorneys, insurance companies, and other authorized parties.
Support therapists and help maintain organized clinical areas.
Qualifications: High school diploma or GED required
Associate degree in Medical Secretary, Medical Records, or CNA preferred
Two or more years of medical office experience preferred.
Strong communication and customer service skills.
Ability to multitask, follow instructions, and work both independently and as part of a team.
Proficiency in computer use, word processing, and spreadsheets.
Knowledge of CPT/ICD-10 coding and medical/insurance terminology is a plus
Perks: At Physical Therapy Solutions, we pride ourselves on creating a positive and supportive work environment where every team member feels valued. Employees enjoy paid time off to maintain a healthy work-life balance, along with the opportunity to learn and grow in a dynamic healthcare setting. You’ll be surrounded by a collaborative team that truly cares about one another and the patients we serve. This role offers the chance to build meaningful connections, develop professional skills, and make a real difference in the lives of others every day.
How do interested candidates apply:: Send your resume to Lonna Edwards at lonnae@ptsiowa.com or visit www.ptsiowa.com and click “Patient Care Coordinator” under the Careers tab.