Representative Specialist 1 - MercyOne Dyersville Medical Center
MERCYONE
Company: MercyOne Medical Center
Company Website: http://www.mercyone.org/
Address: 1111 3rd St SW, Dyersville, IA 52040, United States
Contact Email: brooke.wooten@mercyhealth.com
Job Title: Representative Specialist I
Job Description: Join the MercyOne Family! We are looking to hire a Business Office Coordinated Support.
As a Representative I at MercyOne, you will be Responsible for providing patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Essential Duties: Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Qualifications: Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Full Time 36 hrs a week, Monday – Friday 8am – 5pm, no holidays or weekend.
How do interested candidates apply:: https://jobs.trinity-health.org/mercyone/job/00630033/Representative-Specialist-I-full-time